Improve Your Business Reputation
Customer satisfaction is crucial for a business that heavily relies on referrals. Successful real estate companies know their clients and what better way is there to get to know your clients than sending them a real estate customer satisfaction survey after closing?
Do you know what your clients think of the customer service that you and/or your real estate business provides? Send a real estate customer satisfaction survey and find out today!
Creating and sending real estate customer satisfaction surveys is easy and only takes the amount of time you need to think of the questions to ask. The valuable feedback collected from each real estate customer satisfaction survey can be viewed by each individual response or in an easy-to-read statistical report containing all responses collected for that particular real estate customer satisfaction survey.
- Create new surveys from scratch or by copying and editing an existing customer survey.
- Choose whether or not to show a progress indicator for each customer survey. Customer surveys can be set to automatically close on a certain date.
- Ask all of the questions you need – there’s no limit on how many questions you can add.
- Completely customize the survey invitation emails and set the ‘From’ and ‘Subject’ along with the body.
- Add your own greeting message to be displayed to the recipient when they first start the survey.
- Add multiple choice, multiple choice with open end, or open ended questions to your survey.
- Send invitations to customers on any survey at any time.
- Customer surveys can be set to automatically close on a certain date.
- Questions can be set as ‘required’ on the customer survey to ensure you get the answers you need.
- Teams and Offices can view survey reporting of all of their member’s customer satisfaction surveys or cumulative statistical totals for their combined real estate survey reporting.
- The use of online real estate customer satisfaction surveys automates the survey process from start to finish, giving you one of the most powerful real estate tools available today.
- Sending real estate customer satisfaction surveys online is a fast and easy way to gauge customer satisfaction in your business..
- The real estate customer satisfaction surveys are completely customizable to fit your unique needs – from matching your company colors to entering the website URL recipients are sent to after they complete the customer satisfaction survey.
- Default real estate seller satisfaction survey and real estate buyer satisfaction survey templates are provided that can be used during the transaction or after closing; use them as-is or edit them to fit your needs.
- Real estate seller satisfaction surveys can be set up to automatically be sent when the listing status is changed from ‘Pending’ to ‘Closed’ in the system.
- Real estate buyer satisfaction surveys can be sent when you change the status of a ‘Buyer Prospect’ to a ‘Closed Buyer’ in the system.
- It’s easy to keep track of responses when you opt for a daily, weekly, or even a monthly summary of activity on each real estate customer satisfaction survey.
- All customer satisfaction survey responses are compiled into an easy-to-read statistical report so you can easily see what your overall customer satisfaction ratings are.